Någon som känner till ?
Mitt Europasim fungerar ej längre.
Dom har spärrat det och väntar på att jag ska bekräfta
att jag e jag.
Har det hänt någon annan ?
Hi Peter,
many thanks for your email.
We checked your number and it has been suspended by Vodafone for security reasons.
The card is still active, but suspended.
Do you have an account on Vodafone.it?
If yes, could you please send us login and password so that we can check?
As far as I know, they are random checking lots of accounts (even Italian citizens) when the data on the registration do not match 100% with the one in the registration (it can be even a letter in the name), but unfortunately they first suspend the card and then we see what happens.
The solution: you need to fax them a declaration containing your passport copy and the copy of your SIM where you state that you are the real user of your SIM-Card.
The fax can be only sent from Italy, therefore please do the following: use the attached template by modifiyng the text in red, sign it, paste the passport copy and the SIM-Card copy and send the pdf to us.
We will fax it from the italian office.
Sorry for the inconvenience, but we will do the utmost to help you.
Please do not hesitate to contact us for any further question.
Kind Regards,
Ronny Scholz
Supportteam Europasim
Mitt Europasim fungerar ej längre.
Dom har spärrat det och väntar på att jag ska bekräfta
att jag e jag.
Har det hänt någon annan ?
Hi Peter,
many thanks for your email.
We checked your number and it has been suspended by Vodafone for security reasons.
The card is still active, but suspended.
Do you have an account on Vodafone.it?
If yes, could you please send us login and password so that we can check?
As far as I know, they are random checking lots of accounts (even Italian citizens) when the data on the registration do not match 100% with the one in the registration (it can be even a letter in the name), but unfortunately they first suspend the card and then we see what happens.
The solution: you need to fax them a declaration containing your passport copy and the copy of your SIM where you state that you are the real user of your SIM-Card.
The fax can be only sent from Italy, therefore please do the following: use the attached template by modifiyng the text in red, sign it, paste the passport copy and the SIM-Card copy and send the pdf to us.
We will fax it from the italian office.
Sorry for the inconvenience, but we will do the utmost to help you.
Please do not hesitate to contact us for any further question.
Kind Regards,
Ronny Scholz
Supportteam Europasim